Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to site owners.

Similar technologies include web beacons, pixels, local storage, and session storage. In this policy, we refer to all of these collectively as "cookies".

2. Cookies We Use

We use the following categories of cookies:

3. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. We use the following third parties that may set their own cookies:

• Authentication providers — when you sign in via Google OAuth, those providers may set cookies as part of their authentication flow.
• Payment processing — our billing provider may set cookies to maintain your payment session and prevent fraud.
• Customer support — if we use a support chat widget, it may set cookies to manage the conversation.

We do not control these third-party cookies. Please refer to the respective providers' privacy and cookie policies for details.

4. How Long Do Cookies Last?

Cookies can be either session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set period). The cookies we use fall into the following durations:

• Session cookies — expire when you close your browser (used for active session management).
• Short-term persistent cookies — expire within 7–30 days (used for login remember-me and preferences).
• Long-term persistent cookies — may last up to 12 months (used for analytics and user preferences).

5. Managing Cookies

You can control and manage cookies in several ways:

Browser Settings

Most browsers allow you to view, block, or delete cookies through their settings. Note that blocking essential cookies will prevent you from logging in or using core features of MoxiVoice. Common browser cookie settings:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Opt-Out of Analytics

To opt out of analytics tracking, you can enable "Do Not Track" in your browser settings. We honour this signal where technically feasible.

6. Cookies & Email Communications

Emails we send may contain tracking pixels that tell us whether an email was opened and whether links were clicked. This helps us understand the relevance of our communications.

If you prefer not to have email open tracking, you can disable image loading in your email client. To opt out of all marketing emails, use the unsubscribe link in any email or contact us at info@moxivoice.com. Transactional emails (billing, security alerts) cannot be unsubscribed from while your account is active.

7. Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes may be communicated to you by email.

8. Contact Us

If you have any questions about our use of cookies or this policy, please contact: